Terms and Conditions for Hedgehog Corner: The Retreat Cottage & Acorns Apartment

We regret we cannot accept early arrivals of either guests or luggage before 4 p.m. 

Please double check the dates and accommodation you have booked.

Please note: Failure to arrange late arrival prior to arrival date or failure to contact us prior to 8 p.m. on date of arrival will result in our treating the booking as a cancellation.

We are available 24/7 but please phone my mobile number on door key tag and front door or ring front door bell.

Tariff and payment

Minimum Stay: see our live on line booking system

Retreat & Acorns:  Self Catering: Includes Breakfast Basket with 2 to 3 day supply. No room tidies. 

Note Retreat & Acorns near each other, easily accessed and bookable for 2 couples at the same time.

Retreat & Acorns: Minimum stay 2 nights and any 1 night gaps between bookings, 3 nights some Bank Holidays. See our live on line booking system.

Agency bookings: T&Cs as per agency used (which may differ from these).

Cancellations

Holiday Insurance

Please, please, please consider holiday insurance, particularly in winter months and check policy covers car travel as some only cover public transport. We have had snow for several winters, which now comes as no surprise. So please insure your holiday to cover all types of cancellation. Some banks and credit cards automatically give holiday cover but please check with your provider.

Towels, toiletries & Bedding

Breakfast Basket

Dietary requests – 24 hours’ notice please i.e. Gluten Free Bread.

Please be aware nuts are used in some products. No smoking inside any property/accommodation.

Pets

We cannot accommodate your pets.  Assistance dogs are welcome.

Room Servicing.

Retreat & Acorns Apartment: rooms are not tidied daily.

WiFi

Acorns – complimentary and excellent reception.  

Retreat doesn't have wi fi, but it is available at main house in outer front door porch with chair provided.

As a guest at these premises using the broadband facilities, the hirer and/or their guests agree that they will not use the service for unlawful or illegal purposes. 

Iron and ironing board

Retreat & Acorns Apartment have iron and ironing board.

Promotions

One promo per booking if more than one running at any time.

Left Items

As this is a regular occurrence we regret we have to charge as this involves a special trip to the Post Office.

Access Statement

Full Access Statement is available on Home page or please phone to discuss your requirements.

Accidents

Any accident or injury sustained in any circumstances on our premises must be reported immediately to Proprietor and a report filed in our Accident Book which you should then sign and us likewise or we will not deem it to have occured on our property.

Force Majeure

In the unlikely event of a major event forcing us to close any accommodation (e.g. electrical failure, fire damage) we give as much notice as possible and will refund any monies paid by you for a deposit or full payment, this being the full limitation of our responsibility to you. We will not accept liability for any of your travel costs or related expenses. We will endeavour to assist you in finding alternative accommodation if at all possible.

Complaints

If you have a complaint we would appreciate you having the good manners to tell us personally whilst here so we have the opportunity to remedy it. The person who makes the booking is the person responsible and any concerns should be raised by them. 

Damage

We reserve the right to charge your card for damage or recover our insurance excess from you (e.g. breakages, red wine stains or hot tong marks) or to charge for missing items e.g. keys.  The person who makes the booking is responsible for any damage and all payments

We hope that guests appreciate that these Terms and Conditions set out clearly and in detail are for all of our assistance and benefit.

Miss Joy Raymond - Sole proprietor.